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Troubleshooting tips

If something’s not working properly with your hearing aids, check this list of problems and possible remedies first.

If you don’t see your specific concern here, or if you can’t resolve it with the suggestions provided, contact your hearing healthcare professional. Never attempt to repair your hearing aids yourself beyond the tips listed here. Hearing aids are intricate electronic devices; trying to repair them yourself may cause further damage and void your warranty.

My Hearing aids have no sound
Cause
Possible Remedy

Hearing aids are turned off.

Check to ensure the hearing aids are turned on.

Battery is upside down.

Ensure battery is plus (+) side up.

Battery is depleted or dead.

Replace the battery.

Microphone protector is plugged.

Consult your hearing healthcare professional.

Hearing aids, earmolds, slim tubes and/or domes are blocked with earwax.

Clean earmolds and/or domes. Use cleaning pin to dislodge earwax in slim tubes. Consult your hearing healthcare professional.

Hearing aids are damaged or defective.

See your hearing healthcare professional.

My hearing aids aren’t loud enough
Cause
Possible Remedy

The volume is set too low.

Turn up the volume. See your hearing healthcare professional for models without a manual volume control or if problem persists.

Battery is low.

Replace the battery.

Hearing aids, earmolds, slim tubes and/or domes are not inserted properly.

Remove and reinsert carefully.

Hearing aids, earmolds, slim tubes and/or domes are blocked with earwax.

Use the tools and instructions that came with your hearing aids to clean earmolds and/or domes. Use cleaning pin to dislodge earwax in slim tubes. Consult your hearing healthcare professional.

Microphone protector is plugged.

Consult your hearing healthcare professional.

Your hearing has changed.

Consult your hearing healthcare professional.

My hearing aids are whistling
Cause
Possible Remedy

Your hand and/or clothing are near ear.

Move your hand and/or clothing away from ear.

Hearing aids, earmolds, slim tubes and/or domes are not inserted properly.

Remove and reinsert carefully.

Hearing aids, earmolds, slim tubes and/or domes are blocked with earwax.

Use the tools and instructions that came with your hearing aids to clean earmolds and/or domes. Use cleaning pin to dislodge earwax in slim tubes. Consult your hearing healthcare professional.

Hearing aids, earmolds and/or slim tubes are fitting poorly.

Consult your hearing healthcare professional.

Battery is running low.

Replace the battery.

Microphone protector is plugged.

Consult your hearing healthcare professional.

Sounds are distorted or unclear
Cause
Possible Remedy

Battery is running low.

Replace the battery.

Hearing aids, earmolds and/or slim tubes are fitting poorly.

Consult your hearing healthcare professional.

Hearing aid is damaged or defective

See your hearing healthcare professional.

Performance of my hearing aid is inconsistent
Cause
Possible Remedy

Battery is running low.

Replace the battery.

Battery contact is dirty.

Consult your hearing healthcare professional.

I hear 2 long beeps
Cause
Possible Remedy

Battery is running low.

Replace the battery.

My earmold, slim tube and/or dome is falling out of my ear
Cause
Possible Remedy

Hearing aid, earmold, slim tube and/or dome is not inserted properly.

Remove and reinsert carefully.

Hearing aid, earmold, slim tube and/or dome is fitting poorly.

Consult your hearing healthcare professional.

The sound is weak when I listen on the telephone
Cause
Possible Remedy

Hearing aids require adjustment.

Consult your hearing healthcare professional.

Telephone is not positioned properly.

Move telephone receiver around ear for clearer signal.

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