Help & support

Hi! How can we help?

Products videos

Moxi V

Stride V

Insera B

Moxi B

Stride B

Moxi family

Stride family

Insera family

Max family

Stride ITEs

Order & repair forms

Forms

Download and print order forms

Bluetooth support

Phone compatibility

Check phone compatibility

iPhone connectivity

Android connectivity

How to pair my Bluetooth hearing aids to my Android smartphone to make phone calls and stream media?
How do I unpair the Bluetooth hearing aids from my Android smartphone?
Bluetooth hearing aids are not being found by the Android smartphone
Problems hearing the caller through the Bluetooth hearing aids when using an Android smartphone

General mobile phone connectivity

General Bluetooth

Other device connectivity

Connecting to the Remote Plus app

Using the TV Connector

Lithium-ion rechargeable hearing aids

Overall care and best practices

Charging base indicators

Battery

Unitron TrueFit fitting software

Software issues

Error messages

Remote Adjust

Using my hearing instrument

Other

Accessories & apps

Remote Plus app

TV Connector

Remote Control

Opens videoHow to pair Remote Control

PartnerMic

Opens videoHow to pair PartnerMic

Ratings

iCube

Opens videoUsing iCube to program hearing instruments

uDirect

uStream

uControl

Cable / programming

Cable / programming

Cable / programming

Glossary

Glossary

Glossary

SHIFT™ hearing devices

Setting up your hearing devices

What you might experience

Adjusting to SHIFT hearing devices

Care and cleaning

Troubleshooting tips

How-to-videos

Adapting to your hearing aids

What you might experience

What you might experience

Strategies to help you communicate

Strategies to help you communicate

Troubleshooting tips

Care and cleaning

Taking care of your hearing aids

Lithium-ion rechargeable hearing aids

Overall care and best practices

Charging base indicators

Battery

Bluetooth support

iPhone connectivity

Android connectivity

General mobile phone connectivity

General Bluetooth

Other device connectivity

Connecting to the Remote Plus app

Using the TV Connector

Pairing accessories

Remote Plus app

TV Connector

Remote Control

Opens videoHow to pair Remote Control

PartnerMic

Opens videoHow to pair PartnerMic

Ratings

iCube

Opens videoUsing iCube to program hearing instruments

uDirect

uStream

uControl

BTE hearing aids

Care and cleaning

Maintenance

Custom hearing aids

Care and cleaning

Maintenance

Warranty coverage

Warranty coverage

Warranty coverage

General FAQ

General FAQ

Vivante

Moxi V-R

Moxi V-RT

Moxi V-RS

Moxi V-312

Stride V-PR

Stride V-UP

Stride V-M

Stride V-SP

Moxi V-RS

Ativo

Charger Combi BTE

Opens PDF fileUser Guide Charger Combi BTE - Polish

Blu

Insera B

Stride B-PR

Stride B-UP

Moxi B-R

Moxi B-RT

Moxi B-312

T600

Tempus Stride-P-MDR

Opens PDF fileUser Guide Tempus-Stride-P-MDR

Tempus Moxi-Fit-MDR

Opens PDF fileUser Guide Tempus-Moxi-Fit-MDR

Tempus MAX-MDR

Opens PDF fileUser Guide Tempus-MAX-MDR

Tempus Insera-ITE-MDR

Opens PDF fileUser Guide Tempus-Insera-ITE-MDR

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Moxi Jump R T

Moxi Move R

Moxi Fit

Apps

Remote Plus app

Hearing Remote app