Help & support
Hi! How can we help?
Troubleshooting tips
If something’s not working properly with your hearing aids, check this list of problems and possible remedies first.
If you don’t see your specific concern here, or if you can’t resolve it with the suggestions provided, contact your hearing healthcare professional. Never attempt to repair your hearing aids yourself beyond the tips listed here. Hearing aids are intricate electronic devices; trying to repair them yourself may cause further damage and void your warranty.
My hearing aids aren’t loud enough
Cause
Possible Remedy
The volume is set too low.
Turn up the volume. See your hearing healthcare professional for models without a manual volume control or if problem persists.
Battery is low.
Replace the battery.
Hearing aids, earmolds, slim tubes and/or domes are not inserted properly.
Remove and reinsert carefully.
Hearing aids, earmolds, slim tubes and/or domes are blocked with earwax.
Use the tools and instructions that came with your hearing aids to clean earmolds and/or domes. Use cleaning pin to dislodge earwax in slim tubes. Consult your hearing healthcare professional.
Microphone protector is plugged.
Consult your hearing healthcare professional.
Your hearing has changed.
Consult your hearing healthcare professional.
