Help & support
Hi! How can we help?
Troubleshooting tips
If something’s not working properly with your hearing aids, check this list of problems and possible remedies first.
If you don’t see your specific concern here, or if you can’t resolve it with the suggestions provided, contact your hearing healthcare professional. Never attempt to repair your hearing aids yourself beyond the tips listed here. Hearing aids are intricate electronic devices; trying to repair them yourself may cause further damage and void your warranty.
My hearing aids are whistling
Cause
Your hand and/or clothing are near ear.
Hearing aids, earmolds, slim tubes and/or domes are not inserted properly.
Hearing aids, earmolds, slim tubes and/or domes are blocked with earwax.
Hearing aids, earmolds and/or slim tubes are fitting poorly.
Battery is running low.
Microphone protector is plugged.
Possible Remedy
Move your hand and/or clothing away from ear.
Remove and reinsert carefully.
Use the tools and instructions that came with your hearing aids to clean earmolds and/or domes. Use cleaning pin to dislodge earwax in slim tubes. Consult your hearing healthcare professional.
Consult your hearing healthcare professional.
Replace the battery.
Consult your hearing healthcare professional.
