Help & support
Hi! How can we help?
Troubleshooting tips
If something’s not working properly with your hearing aids, check this list of problems and possible remedies first.
If you don’t see your specific concern here, or if you can’t resolve it with the suggestions provided, contact your hearing healthcare professional. Never attempt to repair your hearing aids yourself beyond the tips listed here. Hearing aids are intricate electronic devices; trying to repair them yourself may cause further damage and void your warranty.
My hearing aids have no sound
Cause
Hearing aids are turned off.
Battery is upside down.
Battery is depleted or dead.
Microphone protector is plugged.
Hearing aids, earmolds, slim tubes and/or domes are blocked with earwax.
Hearing aids are damaged or defective.
Possible Remedy
Check to ensure the hearing aids are turned on.
Ensure battery is plus(+) side up.
Replace the battery.
Consult your hearing healthcare professional.
Clean earmolds and/or domes. Use cleaning pin to dislodge earwax in slim tubes. Consult your hearing healthcare professional.
See your hearing healthcare professional.
