Help & support
Hi! How can we help?
I have a client sending a device out for repair. How do I transfer the settings of their current hearing aid into a FLEX:TRIAL device so they can still have access to amplification?
To transfer a fitting into FLEX:TRIAL devices, simply open the existing fitting session, connect the FLEX:TRIAL devices to the programming interface of your choice and click Detect. In the Detection dialog box, you may be prompted to change the technology level of the devices and you will be given the option to use the fitting from the current open session or from the newly detected hearing instrument. Select the option to use the fitting from the current open session (i.e., the client's own device settings) and then save to the FLEX:TRIAL devices.
