Help & support
Hi! How can we help?
Troubleshooting tips
If something’s not working properly with your hearing aids, check this list of problems and possible remedies first.
If you don’t see your specific concern here, or if you can’t resolve it with the suggestions provided, contact your hearing healthcare professional. Never attempt to repair your hearing aids yourself beyond the tips listed here. Hearing aids are intricate electronic devices; trying to repair them yourself may cause further damage and void your warranty.
My hearing aids aren’t loud enough
Cause
The volume is set too low.
Battery is low.
Hearing aids, earmolds, slim tubes and/or domes are not inserted properly.
Hearing aids, earmolds, slim tubes and/or domes are blocked with earwax.
Microphone protector is plugged.
Your hearing has changed.
Possible Remedy
Turn up the volume. See your hearing healthcare professional for models without a manual volume control or if problem persists.
Replace the battery.
Remove and reinsert carefully.
Use the tools and instructions that came with your hearing aids to clean earmolds and/or domes. Use cleaning pin to dislodge earwax in slim tubes. Consult your hearing healthcare professional.
Consult your hearing healthcare professional.
Consult your hearing healthcare professional.
