Help & support
Hi! How can we help?
Troubleshooting tips
If something’s not working properly with your hearing aids, check this list of problems and possible remedies first.
If you don’t see your specific concern here, or if you can’t resolve it with the suggestions provided, contact your hearing healthcare professional. Never attempt to repair your hearing aids yourself beyond the tips listed here. Hearing aids are intricate electronic devices; trying to repair them yourself may cause further damage and void your warranty.
Sounds are distorted or unclear
Cause
Battery is running low.
Hearing aids, earmolds and/or slim tubes are fitting poorly.
Hearing aid is damaged or defective.
Possible Remedy
Replace the battery.
Consult your hearing healthcare professional.
See your hearing healthcare professional.
